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FAQs

Are you open Sunday?

Yes! However- We do not have set business hours on Sundays.

What does this mean!? 

We have limited staff on Sundays and we are here for "pre-arranged" pick-ups & cake tasting appointments- meaning an order &/or appointment  had to be placed beforehand. We only baked "pre-arranged" items on Sunday. We do not specifically bake for our store cases on Sundays however, you may still find fresh baked items in our cases to purchase. 

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How do I place an order?

To place an order, please visit us at our store or call us (925)837-7844 during business hours.

When placing a custom order, please visit us at the store, if possible as it is crucial to capture specific details in the order. 

Please only email orders (ie. confirmation count of attendees, example of picture, etc.) that have been confirmed by the store to do so!

Again- Please do not email orders if you have not spoken to someone at the store! We want to ensure your order gets the attention it needs!

 

When do I need to have a custom order placed by?

To place a custom order, we suggest orders be placed one to two weeks in advance. All other others must be placed and confirmed at least three days in advance. Due to us freshly baking the day of, our pre-orders are the top priority! If you need a cake on a short notice, please contact us to see what is available in store. Everything we create is made by hand in our store, we need ample time to plan, bake and decorate!

 

Do you deliver?

Yes, we do deliver. There is a service charge for delivery- determined by the mileage from our location to yours!

 

Do you offer any dietary restricted items?

We do a few items that can accommodate dietary restrictions, please contact the bakery for details.

 

Is your facility "nut-free"?

We try our best when preparing that there is minimal cross contamination. However, our space and equipment are shared spaces.

 

Pick-Ups

We ask that your car has a flat surface to transport the cake to ensure the cake does not slide and get damaged.

We strive to make your moments memorable, if you have any issue with your items- please let us know right away so we can properly help you! 

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Weddings

Do you offer consultation appointments?

Yes, to book a consultation appointment- please contact Desiree at (925) 837-7844 ext. 3. Our appointment times vary by day and we typically see consultations on Sundays afternoons, and Tuesdays-Thursdays. 

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When do I need to have a wedding cake order placed?

When planning, deciding and ordering your wedding cake it is best to have your initial consultation four to six months in advance of your wedding date and to have your order placed 6 weeks prior to wedding date. 

 

 

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